How can we help?
Questions about your account, venue access, verification, safety, or the THRSHLD beta? Contact us here.
Contact Support
Email us at thrshldapp@gmail.com.
When contacting support, include the email address associated with your THRSHLD account and a brief description of the issue. Do not email passwords, verification codes, or other account secrets.
Common Topics
Venue access
THRSHLD venue-based features may require you to be physically present at a supported venue and to grant the app location access.
Identity and photo verification
Certain features may require identity, liveness, or profile-photo verification. If a verification attempt fails unexpectedly, contact support with a description of what happened.
Safety, reports, and blocks
If another user violates THRSHLD rules or makes you feel unsafe, use the in-app report and block tools where available. For additional help, contact support.
Account deletion
Users can initiate account deletion through THRSHLD's in-app account controls where available. If you encounter a problem with the deletion process, contact support.
Beta feedback
Beta testers may submit product feedback through TestFlight feedback or by emailing THRSHLD Support.
Safety Resources
For safety guidance, reporting expectations, and emergency information, visit Safety at THRSHLD.